Refund policy

Refund Policy

At Awan Cycles, we strive to ensure customer satisfaction by providing high-quality products. However, if you are not fully satisfied with your purchase, please review our refund policy below:

Eligibility for Refunds

Refunds may be granted under the following conditions:

Damaged or Defective Products:

If the product you receive is damaged, defective, or incorrect, please notify us within 24 hours of delivery.

Returnable Products:

The product must be unused, in its original packaging, and in the same condition as when it was delivered.

Non-Refundable Items

The following items are not eligible for refunds:

Products damaged due to customer misuse or mishandling.

Customized or special-order products.

Products without original packaging or labels.

Refund Process

Contact Us:

Email us at awaancycles@gmail.com or call us at +92 307 0024031 to report an issue. Provide your order details and supporting evidence (e.g., photos of the damaged item).

Approval:

Once your request is reviewed and approved, you will receive instructions for returning the product (if applicable).

Refund Mode:

Refunds are issued via bank transfer or other agreed-upon methods. Processing times may vary but generally take 5–10 business days after the return is received and inspected.

Shipping Costs for Returns

In case of a damaged or defective product, we will cover the return shipping costs.

For all other returns, the customer is responsible for return shipping charges.

Important Notes

Refund requests made after 7 days of delivery will not be accepted.

Returned items that do not meet our refund criteria will not be processed and may be returned to the customer at their expense.

If you have any questions or concerns about our refund policy, feel free to contact us we’re happy to help!